FAQS

Everything you need to know about hiring with us.

What is your dress hire process? +

Explore our collection online and select the piece you’d like to hire. Each product page includes a live availability calendar, so you can check your date and book your hire directly through our website.

We offer both pickups from our Indooroopilly location and postage hires Australia-wide. If you’d like to try before you book, we offer complimentary in-studio try-ons for a small $15 fee for a 20 min appointment.

Once your booking is placed and payment is complete, your event date is secured and your hire is officially confirmed.

How many dresses can I try on at my Try on appointment? +

You’re welcome to try on as many dresses as you like within the 20 minute try on! Feel free to explore any styles available in the showroom at the time of your appointment. This appointment is ONLY 20 minutes so it is important to please stick to this time slot.

If you are after a try on for a specific garment, please DM us to let us know of the specific garment you are after.

How far in advance should I book? +

We recommend booking as early as possible, especially during busy seasons such as formals, balls, weddings, and race events. Popular styles and sizes can book out quickly.

How long is the hire period for? +

Our standard hire period is typically 3–4 days, allowing enough time for your event and return.

For studio pickup hires, pickup is usually 1–2 days before your event, with return due the day after. For postage hires, garments are sent to arrive the day of or the day before your event and are due back by 12pm on the next business day after your event. For weekend postage hires, please ensure these are taken to the post office by 12pm Monday and you hand them over the counter and obtain the lodgement reciept. This will need to be sent to us.

Where are you located? +

We are located in Indooroopilly Brisbane (4068) and operate by appointment only. The exact address is provided the day of your try on or the day before your rental pickup. We offer express postage aus wide if you are not close!

is there a fee for try ons? +

Yes, there is a $15 fee for a 20 minute try on appointment! This goes towards the dress if hired within a 48 hour period from the try on. You will recieve a code after your try on appointment to use at the checkout if you wish to book the garment.

Do you offer alterations or tailoring? +

Unfortunately, we don’t offer alterations or temporary tailoring. All dresses are hired exactly as they come.

Does booking a try on reserve my event date? +

No - booking a try-on does not reserve your event date. Dates are only secured once you’ve placed a full booking and payment has been made through our website. You can check live availability at any time using the calendar on each dress listing!

Do you offer last minute or express rentals? +

All of our rentals are sent via express shipping. For very last-minute requests, please send us an Insta DM and we’ll do our best to arrange a last-minute courier delivery.

How do I return the dress after my hire? +

You can return the dress by postage if arranged at the time of booking, or drop it off in person to our studio. We provide the prepaid return labels for postal returns, and we require the dress to be handed over the counter the next business day after your event, by 12pm. For in-person returns, it must be dropped back within, on or by the end date of your hire period before 5pm.

Can I extend my hire period for an extra fee? +

Our standard hire period is 3 or 4 days. If you need a little extra time, just reach out to us via Instagram DM, and we will see if we can accommodate your request.

Do I need to clean the dress before returning it? +

No, we take care of all dry cleaning. Just return the dress, and we’ll handle the rest! Please do not attempt to wash or dry clean the dress yourself.

Do you ship Australia-wide? +

Yes, we offer Australia-wide shipping for rentals and try-ons. Postage is express and is a flat rate for $30 (this includes shipping of the garment both ways).

How long does shipping take? +

All packages are sent with express shipping and typically arrive within 1-2 business days. If you’re located in a rural area, delivery may take a bit longer.

Can I track my order once shipped? +

Absolutely, once your order is shipped you’ll receive a DM or text with the tracking number to monitor your delivery.

FORMAL

BROWSE