Refund policy

6. Cancellations & Refunds

  • Dress In Distress Hire does not offer refunds for change of mind, incorrect sizing, or cancellations once payment has been made.

  • Refunds or store credit may only be issued if a garment is deemed unwearable due to a major fault, as determined by Dress In Distress Hire.

  • Any major fault must be reported within 1 hour of receiving the garment, with photographic evidence.

  • Minor wear and tear (small marks, loose threads, slight discolouration) are considered normal and do not qualify for a refund.

7. Store Credit

  • Where approved, store credit may be issued at the discretion of Dress In Distress Hire.

  • Store credit is non-transferable and valid for 12 months from issue date.

8. Damages & Loss

  • The hirer is fully responsible for the garment during the rental period.

  • This includes stains, rips, pulls, burns, odours, makeup, fake tan, or water damage.

  • Repair costs will be charged to the hirer.

  • If a garment is deemed unrepairable, the hirer is liable for the full recommended retail price (RRP) of the garment, plus any associated costs.

  • If damage occurs, please notify Dress In Distress Hire immediately.