Shipping policy

4. Pickup & Drop-Off

  • Garments must be returned either via approved local drop-off (Indooroopilly, QLD) or via Australia Post.

  • Local returns must be made by 12:00 PM on the return date.

  • Weekend hires must be returned by 5:00 PM on Sunday, unless otherwise arranged.

  • Items must be returned in the original Dress In Distress Hire garment bag or packaging provided.

  • Do not leave garments unattended or without prior approval.

Late returns will incur a $20 per day late fee, plus any additional costs if the delay impacts future bookings.

5. Postage & Shipping

  • The hirer is responsible for all postage costs (both ways).

  • A prepaid express return satchel ($15) may be provided with your hire.

  • All postal returns must be lodged at an Australia Post counter (not a street post box) and a lodgement receipt retained.

  • Postal returns must be lodged by 12:00 PM on the next business day after your event.

  • Dress In Distress Hire is not responsible for delays, loss, or damage caused by Australia Post or third-party couriers.

No refunds will be issued for late deliveries caused by postage delays.