Terms & Conditions

TERMS AND CONDITIONS

Terms & Conditions

Last updated: June 2026

These Terms & Conditions apply to all hires, try-ons, and bookings made with Dress In Distress Hire, located in Queensland, Australia. By booking or hiring with us, you agree to the following terms.

1. Bookings & Payment

All bookings must be paid in full to secure the hire.
Payment is accepted through our website directly or via DM, unless otherwise stated.
A valid government-issued photo ID (driver’s licence or passport) must be provided prior to or at the time of booking for safety reasons.
Dress In Distress Hire reserves the right to cancel a booking if full payment or required information is not provided.
We do not take responsibility for orders where an incorrect address has been provided. If you have supplied an incorrect address, you will not be entitled to a refund/ credit of any kind and you will be liable to pay any late fees or a replacement fee if the dress is not retured to us.

2. Rental Period

Standard rental period is 3–4 days. Extended hire periods are available, feel free to DM us for more info.
Extended hire periods may be available upon request and approval. Extended hires require an additional fee to be paid which is organise when you DM us.
The rental period begins on the agreed pickup or delivery date and ends at the agreed return date and time.

3. Try-On Appointments

Try-on appointments are 20 minutes in duration.
A $15 try-on fee applies per appointment. This fee is deducted from your hire total if you proceed with a hire within 48 hours.
If more than 20 minutes is required, this must be arranged prior to the appointment.
If you cancel, do not attend, or choose not to hire a garment, the try-on fee is non-refundable.
Please attend try-ons with a clean face (no makeup, fake tan, or heavy skincare). Any stains or damage will be treated as damages.
To book a try-on, please complete the follow:

-Direct Message us with the garments you would like to try on.

-Prefered date for try on + date of your event

-Garment/s you wish to try on

4. Pickup & Drop-Off

Garments must be returned either via approved local drop-off (Indooroopilly, QLD) or via Australia Post.
Postal returns must be made by 12:00 PM on the return date, which is the day after your hire. You must lodge the item over the counter at an Australia Post location and retain your lodgement receipt to send to us after being sent off.
Weekend hires must be returned by 5:00 PM on Sunday *(Unless discussed prior to booking)* (A time will be confirmed on Sunday morning for the return, upon which best suits you).
Items must be returned in the original Dress In Distress Hire garment bag or packaging provided.
Do not leave garments unattended or without prior approval and follow the return instructions provided.

DO NOT return items to our address without prior approval.

DO NOT leave garments on or around the premises.

DO NOT return items without protective packaging.

Dress in Distress Hire takes no responsibility for items lost, stolen, or damaged when returned outside of the agreed-upon conditions.

Late returns will incur a $20 per day late fee, plus any additional costs if the delay impacts future bookings

5. Postage & Shipping

The hirer is responsible for all postage costs (both ways).
A prepaid express return satchel ($15) will be provided with your hire.
All postal returns must be lodged at an Australia Post counter (NOT a street post box) and a lodgement receipt retained and sent to us via DM or through your phone number.
Postal returns must be lodged by 12:00 PM on the next business day after your event.
Dress In Distress Hire is not responsible for delays, loss, or damage caused by Australia Post or third-party couriers.

No refunds will be issued for late deliveries caused by postage delays. It is the responsibility of the client to place their order with sufficient time for their hire to arrive to their address. All postage hires are sent with enough time so that they will arrive the day before your event, or the day of your event. All postage times are corssed check with the Aus Post parcel timeline to ensure enough days are accounted for with all postage hires. If the tracking number shows evidence that the parcel has been lodged by Dress In Distress Hire, but the garment does not reach the client in time, Dress In Distress Hire will NOT issue a refund. This is due to a delay or fault with a third-party (Australia Post).

6. Cancellations & Refunds

Dress In Distress Hire does not offer refunds for change of mind, incorrect sizing, or cancellations once payment has been made.
Refunds or store credit may only be issued if a garment is deemed unwearable due to a major fault, as determined by Dress In Distress Hire.
Any major fault must be reported within 1 hour of receiving the garment, with photographic evidence.
Minor wear and tear (small marks, loose threads, slight discolouration) are considered normal and do not qualify for a refund.

7. Store Credit

Where approved, store credit may be issued at the discretion of Dress In Distress Hire.
Store credit is non-transferable and valid for 6 months from issue date.

8. Damages & Loss

The hirer is fully responsible for the garment during the rental period.
This includes stains, rips, pulls, burns, odours, makeup, fake tan, or water damage.
Repair costs will be charged to the hirer.
If a garment is deemed unrepairable, the hirer is liable for the full recommended retail price (RRP) of the garment, plus any associated costs.
If damage occurs, please notify Dress In Distress Hire immediately.
Clients are required to take precautionary care of our garments when hiring. We ask all clients to be cautious around food, drinks, makeup, fake tan, jewellery, and with anything that may cause pulls or scratches to delicate materials such as KNIT or SILK variations.
When hiring our garments it is expected that the garment will be treated with the upmost care and respect. If there is a fault that you were not aware of when you collect your hired piece, you must notify us within the first hour of receiving the item - otherwise you will be held liable for the damage expenses. The damaged garment must also be returned immediately if deemed unwearable *Based off Dress in Distresses judgement.

9. Care of Garments

Garments must be treated with care at all times.
Avoid contact with food, drinks, makeup, fake tan, perfume, jewellery, and rough surfaces.
Do not alter, pin, tape, or modify garments in any way.

10. Dry Cleaning

Professional dry cleaning is included in the hire price.
Do not attempt to clean or wash the garment yourself.
Improper cleaning may cause damage and will result in repair or replacement charges.

11. Responsibility & Liability

Dress In Distress Hire is not responsible for personal injury, allergic reactions, or any loss arising from the use of hired garments.
All hires are undertaken at the customer’s own risk.