Terms & Conditions

TERMS AND CONDITIONS

Terms & Conditions

Last updated: July 2026

These Terms & Conditions apply to all hires, try-ons, and bookings made with Dress In Distress Hire, located in Queensland, Australia. By booking or hiring with us, you agree to the following terms.

1. Bookings & Payment

All bookings must be paid in full to secure the hire.
Payment is accepted through our website directly or via DM, unless otherwise stated.
A valid government-issued photo ID (driver’s licence or passport) must be provided prior to or at the time of booking for safety reasons.
Dress In Distress Hire reserves the right to cancel a booking if full payment or required information is not provided.
We do not take responsibility for orders where an incorrect address has been provided. If you have supplied an incorrect address, you will not be entitled to a refund/ credit of any kind and you will be liable to pay any late fees or a replacement fee if the dress is not retured to us.

2. Rental Period

Our standard rental period is 3 or 4 days. Extended hire periods are available upon request, please feel free to DM us for more info.
Extended hire periods may be available upon request and approval. Extended hires require an additional fee to be paid which is organise when you Direct Message us.
The rental period begins on the agreed pickup or delivery date and ends at the agreed return date and time. Please select the pickup day to be the day or two before you are planning to wear the garment.

3. Try-On Appointments

Try-on appointments are 20, 30 or 45 minutes in duration.
A $15, $20, or $25 try-on fee applies depending on the appointment you selected on our calendar. This fee is deducted from your hire total if you proceed with a hire within one week (7 days) of your try on.
If you cancel, do not attend, or choose not to hire a garment, the try-on fee is non-refundable.
Please attend try-ons with a clean face (no makeup, fake tan, or heavy skincare). Any stains or damage will be treated as damages.
To book a try-on, please complete the follow:

-Check our try on availability, via our Try On Calendar

-Select your prefered date and time for your try on. After, you will need to pay the try on fee at the checkout.

- In the checkout notes place the garment/s you wish to try on, as well as your date of your event
-Once complete, your try on is booked and we will touch base with our address the day before your try on.

4. Pickup & Drop-Off

Garments must be returned either via approved local drop-off (Taringa, QLD) or via Australia Post. We will reach out with a 3 hour window on the day of your pickup, in the afternoon, that you will be able to collect your hire. If you are unable to collect your garment within this 3 hour window, you are welcome to get a friend or family member to collect it on your behald.
Please select the pickup of your garment to be the day before your event. We kindly ask that you do not select the pickup of your garment for the same day as your event. This will allow you to not have issues with our 3 hour afternoon pickup window clashing with your events etc. Please note that we have a 3 hour pickup window that you will be notified of the day before your event. If you are unable to collect your garment between this pickup window, you may wish to let someone else pick it up on your behalf.
Postal returns must be made by 3:00 PM on the return date, which is the day after your hire. You must lodge the item over the counter at an Australia Post location and retain your lodgement receipt to send to us after being sent off.
All hires must be returned by 5:00 PM on the day of your selected return date to the same address you collected the dress from.
Items must be returned in the original Dress In Distress Hire garment bag or packaging provided. If not returned in the original packaging, a $5 fee will apply.
Do not leave garments unattended or without prior approval and follow the return instructions provided.

DO NOT return items to our address without prior approval.

DO NOT leave garments on or around the premises.

DO NOT return items without protective packaging.

Dress in Distress Hire takes no responsibility for items lost, stolen, or damaged when returned outside of the agreed-upon conditions.

Late returns will incur a $35 per day late fee, plus any additional costs if the delay impacts future bookings

5. Postage & Shipping

The hirer is responsible for all postage costs (both ways).
A prepaid express return satchel ($16) will be provided with your hire. Total postage costs for your hire, including your return is $32.
All postal returns must be packed in the prepaid Express Post return satchel provided and lodged over the counter at an Australia Post outlet. Returns must not be placed in a street post box.

Please retain your lodgement receipt and send a copy to us via Instagram DM or SMS as proof of postage.

Please do not purchase or use an alternative postage bag or satchel. A $50 fee applies if your garment is returned via standard post instead of Express Post, as delivery delays can affect the next customer’s booking.
Postal returns must be lodged by 3:00 PM on the next business day after your event.
Dress In Distress Hire is not responsible for delays, loss, or damage caused by Australia Post or third-party couriers.

No refunds will be issued for late deliveries caused by postage delays. It is the responsibility of the client to place their order with sufficient time for their hire to arrive to their address. All postage hires are sent with enough time so that they will arrive the day before your event, or the day of your event. All postage times are corssed check with the Aus Post parcel timeline to ensure enough days are accounted for with all postage hires. If the tracking number shows evidence that the parcel has been lodged by Dress In Distress Hire, but the garment does not reach the client in time, Dress In Distress Hire will NOT issue a refund. This is due to a delay or fault with a third-party (Australia Post).

6. Cancellations & Refunds

Dress In Distress Hire does not offer refunds for change of mind, incorrect sizing, or cancellations once payment has been made. This is non negotiable under any circumstances.
Refunds or store credit may only be issued if a garment is deemed unwearable due to a major fault, as determined by Dress In Distress Hire.
Any major fault must be reported within 1 hour of receiving the garment, with photographic evidence, otherwise you are held liable.
Minor wear and tear (small marks, loose threads, slight discolouration) are considered normal and do not qualify for a refund.

7. Store Credit

Where approved, store credit may be issued at the discretion of Dress In Distress Hire. Store credit may only be issued if a garment is deemed unwearable due to a major fault, as determined by Dress In Distress Hire or due to reasons out of Dress in Distresses control.
Store credit is non-transferable and valid for 6 months from issue date.

8. Damages & Loss

The hirer is fully responsible for the garment during the rental period.
This includes stains, rips, pulls, burns, odours, makeup, fake tan, or water damage.
Repair costs will be charged to the hirer.
If a garment is deemed unrepairable, the hirer is liable for the full recommended retail price (RRP) of the garment, plus any associated costs such as the shipping price for a new garment.
If damage occurs, please notify Dress In Distress Hire immediately.
Clients are required to take precautionary care of our garments when hiring. We ask all clients to be cautious around food, drinks, makeup, fake tan, jewellery, and with anything that may cause pulls or scratches to delicate materials such as KNIT or SILK variations.
When hiring our garments it is expected that the garment will be treated with the upmost care and respect. If there is a fault that you were not aware of when you collect your hired piece, you must notify us within the first hour of receiving the item - otherwise you will be held liable for the damage expenses. The damaged garment must also be returned immediately if deemed unwearable *Based off Dress in Distresses judgement.

9. Care of Garments

Garments must be treated with care at all times.
Avoid contact with food, drinks, makeup, fake tan, perfume, jewellery, and rough surfaces.
Do not alter, pin, tape, or modify garments in any way.

10. Dry Cleaning

Professional dry cleaning is included in the hire price.
Do not attempt to clean or wash the garment yourself.
Improper cleaning may cause damage and will result in repair or replacement charges.

11. Responsibility & Liability

Dress In Distress Hire is not responsible for personal injury, allergic reactions, or any loss arising from the use of hired garments.
All hires are undertaken at the customer’s own risk.