Terms of service

Dress In Distress Hire – Terms & Conditions

Last updated: February 2026

These Terms & Conditions apply to all hires, try-ons, and bookings made with Dress In Distress Hire, located in Queensland, Australia. By booking or hiring with us, you agree to the following terms.

1. Bookings & Payment

All bookings must be paid in full to secure the hire.
Payment is accepted via bank transfer only, unless otherwise stated.
A valid government-issued photo ID (driver’s licence or passport) must be provided prior to or at the time of booking.
Dress In Distress Hire reserves the right to cancel a booking if full payment or required information is not provided.

2. Rental Period

Standard rental period is 3–4 days, unless otherwise agreed in writing.
Extended hire periods may be available upon request and approval.
The rental period begins on the agreed pickup or delivery date and ends at the agreed return date and time.

3. Try-On Appointments

Try-on appointments are 15 minutes in duration.
A $10 try-on fee applies per appointment. This fee is deducted from your hire total if you proceed with a hire within 48 hours.
If more than 15 minutes is required, this must be arranged prior to the appointment.
If you cancel, do not attend, or choose not to hire a garment, the try-on fee is non-refundable.
Please attend try-ons with a clean face (no makeup, fake tan, or heavy skincare). Any stains or damage will be treated as damages.

4. Pickup & Drop-Off

Garments must be returned either via approved local drop-off (Indooroopilly, QLD) or via Australia Post.
Local returns must be made by 12:00 PM on the return date.
Weekend hires must be returned by 5:00 PM on Sunday, unless otherwise arranged.
Items must be returned in the original Dress In Distress Hire garment bag or packaging provided.
Do not leave garments unattended or without prior approval.

Late returns will incur a $20 per day late fee, plus any additional costs if the delay impacts future bookings.

5. Postage & Shipping

The hirer is responsible for all postage costs (both ways).
A prepaid express return satchel ($15) may be provided with your hire.
All postal returns must be lodged at an Australia Post counter (not a street post box) and a lodgement receipt retained.
Postal returns must be lodged by 12:00 PM on the next business day after your event.
Dress In Distress Hire is not responsible for delays, loss, or damage caused by Australia Post or third-party couriers.

No refunds will be issued for late deliveries caused by postage delays.

6. Cancellations & Refunds

Dress In Distress Hire does not offer refunds for change of mind, incorrect sizing, or cancellations once payment has been made.
Refunds or store credit may only be issued if a garment is deemed unwearable due to a major fault, as determined by Dress In Distress Hire.
Any major fault must be reported within 1 hour of receiving the garment, with photographic evidence.
Minor wear and tear (small marks, loose threads, slight discolouration) are considered normal and do not qualify for a refund.

7. Store Credit

Where approved, store credit may be issued at the discretion of Dress In Distress Hire.
Store credit is non-transferable and valid for 12 months from issue date.

8. Damages & Loss

The hirer is fully responsible for the garment during the rental period.
This includes stains, rips, pulls, burns, odours, makeup, fake tan, or water damage.
Repair costs will be charged to the hirer.
If a garment is deemed unrepairable, the hirer is liable for the full recommended retail price (RRP) of the garment, plus any associated costs.
If damage occurs, please notify Dress In Distress Hire immediately.

9. Care of Garments

Garments must be treated with care at all times.
Avoid contact with food, drinks, makeup, fake tan, perfume, jewellery, and rough surfaces.
Do not alter, pin, tape, or modify garments in any way.

10. Dry Cleaning

Professional dry cleaning is included in the hire price.
Do not attempt to clean or wash the garment yourself.
Improper cleaning may cause damage and will result in repair or replacement charges.

11. Responsibility & Liability

Dress In Distress Hire is not responsible for personal injury, allergic reactions, or any loss arising from the use of hired garments.
All hires are undertaken at the customer’s own risk.