Renata Gown

Dress In Distress Hire – Terms & Conditions

Last updated: February 2026

These Terms & Conditions apply to all hires, try-ons, and bookings made with Dress In Distress Hire, located in Queensland, Australia. By booking or hiring with us, you agree to the following terms.

1. Bookings & Payment

• All bookings must be paid in full to secure the hire.
• Payment is accepted via bank transfer only, unless otherwise stated.
• A valid government-issued photo ID (driver’s licence or passport) must be provided prior to or at the time of booking.
• Dress In Distress Hire reserves the right to cancel a booking if full payment or required information is not provided.

2. Rental Period

• Standard rental period is 3–4 days, unless otherwise agreed in writing.
• Extended hire periods may be available upon request and approval.
• The rental period begins on the agreed pickup or delivery date and ends at the agreed return date and time.

3. Try-On Appointments

• Try-on appointments are 15 minutes in duration.
• A $10 try-on fee applies per appointment. This fee is deducted from your hire total if you proceed with a hire within 48 hours.
• If more than 15 minutes is required, this must be arranged prior to the appointment.
• If you cancel, do not attend, or choose not to hire a garment, the try-on fee is non-refundable.
• Please attend try-ons with a clean face (no makeup, fake tan, or heavy skincare). Any stains or damage will be treated as damages.

4. Pickup & Drop-Off

• Garments must be returned either via approved local drop-off (Indooroopilly, QLD) or via Australia Post.
• Local returns must be made by 12:00 PM on the return date.
• Weekend hires must be returned by 5:00 PM on Sunday, unless otherwise arranged.
• Items must be returned in the original Dress In Distress Hire garment bag or packaging provided.
• Do not leave garments unattended or without prior approval.

Late returns will incur a $20 per day late fee, plus any additional costs if the delay impacts future bookings.

5. Postage & Shipping

• The hirer is responsible for all postage costs (both ways).
• A prepaid express return satchel ($15) may be provided with your hire.
• All postal returns must be lodged at an Australia Post counter (not a street post box) and a lodgement receipt retained.
• Postal returns must be lodged by 12:00 PM on the next business day after your event.
• Dress In Distress Hire is not responsible for delays, loss, or damage caused by Australia Post or third-party couriers.

No refunds will be issued for late deliveries caused by postage delays.

6. Cancellations & Refunds

• Dress In Distress Hire does not offer refunds for change of mind, incorrect sizing, or cancellations once payment has been made.
• Refunds or store credit may only be issued if a garment is deemed unwearable due to a major fault, as determined by Dress In Distress Hire.
• Any major fault must be reported within 1 hour of receiving the garment, with photographic evidence.
• Minor wear and tear (small marks, loose threads, slight discolouration) are considered normal and do not qualify for a refund.

7. Store Credit

• Where approved, store credit may be issued at the discretion of Dress In Distress Hire.
• Store credit is non-transferable and valid for 12 months from issue date.

8. Damages & Loss

• The hirer is fully responsible for the garment during the rental period.
• This includes stains, rips, pulls, burns, odours, makeup, fake tan, or water damage.
• Repair costs will be charged to the hirer.
• If a garment is deemed unrepairable, the hirer is liable for the full recommended retail price (RRP) of the garment, plus any associated costs.
• If damage occurs, please notify Dress In Distress Hire immediately.

9. Care of Garments

• Garments must be treated with care at all times.
• Avoid contact with food, drinks, makeup, fake tan, perfume, jewellery, and rough surfaces.
• Do not alter, pin, tape, or modify garments in any way.

10. Dry Cleaning

• Professional dry cleaning is included in the hire price.
• Do not attempt to clean or wash the garment yourself.
• Improper cleaning may cause damage and will result in repair or replacement charges.

11. Responsibility & Liability

• Dress In Distress Hire is not responsible for personal injury, allergic reactions, or any loss arising from the use of hired garments.
• All hires are undertaken at the customer’s own risk.

12. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

For any questions regarding these Terms & Conditions, please contact Dress In Distress Hire directly prior to booking.

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